1. Check if your settings meet the following conditions
- Calendar events must include valid invitation links from Zoom, Google Meet, or Microsoft Teams.
- Calendar events should have specific start and end times, rather than being all-day events.
- Calendar events must be scheduled within the next 14 days.
- Google Calendar and/or Outlook Calendar must be selected on the Notta dashboard.
2. Rebuild the connection between Notta and your calendar
■ Google Calendar
1. Access the link below
https://myaccount.google.com/connections?continue=https://myaccount.google.com
2. Select [Notta.ai].
3. Click [Delete the connections you have with Notta.ai].
4. Click [Confirm].
5. Go back to Notta, and then open [Integrations & Apps].
6. Click [Connect] to re-connect your Google Canlendar.
7. Click [Allow], then a pop-up [Connected with Google calendar] will appear.
■ Outlook Calendar
1. Access the link below and log in to your Microsoft account.
https://account.microsoft.com/
2. Unfold [Privacy] and click [Apps and services that can access your data].
3. Find [Notta], and click [Edit]. Then click [Remove these permissions].
4. Go back to Notta, then open [Integrations & Apps] to disconnect your Outlook calendar. After disconnecting, click [Connect] to re-connect your Outlook calendar.
If the solutions listed above don't resolve the issue, please submit an in-app feedback. Our support team will get in touch with you via email.