If you fail to upload your file, please take the following troubleshooting steps before contacting the support team.
- Transcription of audio via import is a benefit of paid subscription.
Check whether you are in a subscribed plan.
- Do you have enough transcribing minutes?
Check how long is your audio file and make sure you have sufficient minutes for transcribing.
- Is your network blocking it?
What about your network? If you receive an error message about connectivity, the issue may have to do with your WiFi network. Some workplaces and educational networks have firewalls in place that may be interfering with our file sharing process. In that case, please contact your network admin and ask them to unblock us. Alternatively, you might just have a poor connection, like a 2G or 3G network. Then please try to connect the WiFi.
- How long is your file?
Verify that your file is under 5 hrs in length (or under 1 GB in size).
- What format are you uploading?
Confirm that your file format is supported by Notta, including wav, mp3, m4a, caf, and aiff.
- Is your file corrupt?
Verify that your audio file plays on your device and that it's functioning as expected.
None of these apply?
If none of these solutions works for you, please email us at firstname.lastname@example.org with information including your Notta account, error message, and type of device or browser.