Some likely reasons why Notta couldn't transcribe your audio including:
- Unstable network connection.
You may change the network and try again.
- Didn’t get enough transcribing minutes.
Please get more minutes through in-app purchases.
- Notta was unable to identify any spoken words in your file.
Check out the tips of How to get quality audio or transcription? in our FAQ.
If none of these was your case, please email us at firstname.lastname@example.org with information including your Notta account, error message, and type of device or browser.