エリカ

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  • Data security and privacy policy

    Notta takes the security of your data very seriously. Files are transcribed by machines and are never seen by a human. You can trust Notta to keep your data secure as we have multiple safeguards th...

  • Do you offer 24/7 customer service?

    Sorry, we don’t provide 24/7 service at this moment. Need help? Please email support@notta.ai for further assistance and our customer support team will respond to you promptly during normal busines...

  • Didn’t receive a reward after participating in the in-app Refer & Earn?

    Double-check with your friend about this: The reward is available in your account only when your friend signs up and log in to Notta via the exact link you shared.   Still didn’t receive the reward...

  • Why did my transcription request fail?

    Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...

  • Does the subscription renew automatically?

    Yes, the subscription will be renewed automatically unless you cancel it.

  • My credit card isn't being accepted.

    This is usually a result of one of these issues:   1. Entering the wrong card number or other payment information.     Triple-check all your payment information.   2. Your card is not accepted by S...

  • Do you offer refunds?

    Although subscriptions are non-refundable, detailed information about refund policies may be subject to changes by the app store, you may check the below links:   Request a refund on Apple iTunes  ...

  • What happens when your account is downgraded?

    When you downgrade your Notta account to the free Basic plan:   Your benefits will be downgraded after your current monthly, semi-annually or annually subscription ends. Your account and existing d...

  • I subscribed to Notta, but my account is still on a free plan, why?

    This is usually a result of one of two issues: Check you are logging in the correct Notta account. Check whether the account you subscribe to Notta is the same as the one you are logging in to.  ...

  • What types of payment can I use?

    We accept credit and debit card payments processed by Stripe on our Notta website, and in-app purchases charged to your iTunes or Google Play account.   Notes: Visa, Mastercard, and Discover are av...