エリカ

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  • Do you offer refunds?

    Although subscriptions are non-refundable, detailed information about refund policies may be subject to changes by the app store, you may check the below links:   Request a refund on Apple iTunes  ...

  • What happens when your account is downgraded?

    When you downgrade your Notta account to the free Basic plan:   Your benefits will be downgraded after your current monthly, semi-annually or annually subscription ends. Your account and existing d...

  • I subscribed to Notta, but my account is still on a free plan, why?

    This is usually a result of one of two issues: Check you are logging in the correct Notta account. Check whether the account you subscribe to Notta is the same as the one you are logging in to.  ...

  • What types of payment can I use?

    We accept credit and debit card payments processed by Stripe on our Notta website, and in-app purchases charged to your iTunes or Google Play account.   Notes: Visa, Mastercard, and Discover are av...

  • Can I change my subscription?

    You may need to cancel your current plan 24 hours in advance before the end of your current billing period. Then you will be free to upgrade or downgrade your plan and changes to your subscription ...

  • Do I need to pay for an additional plan even if I've subscribed to Notta app?

    No, by logging in to one same Notta account, you can enjoy the same membership benefits on the mobile app and Notta web.

  • I don’t get a verification code.

    We send a 6-digit code to your email. Please check your inbox.   If you don't see it, please follow the troubleshooting steps below: The folder Inbox is full, and can't hold any more messages. To ...

  • How to log in to Notta without a password?

    You can get access to your Notta account without creating a password while signing in via a third-party account, including Google, Microsoft, and Apple ID.

  • Contact Notta on Twitter

    To contact Notta support on Twitter, you may need to log in to Twitter and send messages to @JapanNotta.

  • Contact Notta Support

    Having trouble using Notta? Before you contact Notta support, we recommend seeking the answer in the Help Center to your question.   If you’re still experiencing problems, reach out to our support ...