エリカ

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  • Share files

    1. Open your record, tap the "…" three-dot icon in the top right, then tap Share on the right to create a share link.         2. Share your audio and transcript with others.     Note: Everyone who...

  • Why did my transcription request fail?

    Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...

  • How to improve the translation of your transcript?

    The quality of translation mainly depends on the transcription. So don't forget to proofread and revise your transcript before translating it.   Note: Translating the transcript will consume your t...

  • How to improve your transcription quality?

    The quality of transcription mainly depends on the recording. Make sure you get a sound recording before starting transcription. Below are some tips for improving your transcript:   Q1: What can I ...

  • How can I cancel my subscription?

    You can cancel your plan at any time.   About canceling a subscription Most subscriptions automatically renew unless you cancel them. Removing Notta app from your mobile phone or deleting Notta ac...

  • Can I retrieve my account after it is deleted?

    We’re sorry to see you leave. Your account can’t be retrieved once it is deleted.   Please make sure you have canceled your paid subscription plan first and save your data, such as recordings and t...

  • Contact Notta on Twitter

    To contact Notta support on Twitter, you may need to log in to Twitter and send messages to @JapanNotta.

  • Notta plans and features

    With the free Basic plan, you can use a limited number of features. But if you want to unlock all great features, we offer a Notta Pro plan for you. Learn more about the subscription plans offered ...

  • I can’t import my audio files.

    If you fail to upload your file, please take the following troubleshooting steps before contacting the support team.   Transcription of audio via import is a benefit of paid subscription. Check w...

  • Contact Notta Support

    Having trouble using Notta? Before you contact Notta support, we recommend seeking the answer in the Help Center to your question.   If you’re still experiencing problems, reach out to our support ...