エリカ

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  • Can I retrieve my account after it is deleted?

    We’re sorry to see you leave. Your account can’t be retrieved once it is deleted.   Please make sure you have canceled your paid subscription plan first and save your data, such as recordings and t...

  • How to translate the records on Notta?

    1. Open your record, tap the "Translate" icon   2. Read the note and tap "Continue" to translate.   Note: Translating will consume your transcribing minutes. And the translated text cannot be edit...

  • AI templates

    AI templates with enhanced editing capabilities are now released! In this article, you will learn how to generate an AI notes on Notta Web. *Moreover, Notta Enterprise customers now have the option...

  • I can’t import my audio files.

    If you fail to upload your file, please take the following troubleshooting steps before contacting the support team.   1. Are you on the recommended operating environment? ■ Windows    Google Chrom...

  • Do you offer refunds?

    Although subscriptions are non-refundable, detailed information about refund policies may be subject to changes by the app store, you may check the below links:   Request a refund on Apple iTunes  ...

  • How to export transcripts and recordings on Notta App?

    1. Open your record, tap the"…" three-dot icon in the top right, then tap Export.         2. Choose to export the audio or text in different file formats.      

  • Contact Notta on Twitter

    To contact Notta support on Twitter, you may need to log in to Twitter and send messages to @JapanNotta.

  • Why did my transcription request fail?

    Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...

  • How can I cancel my subscription?

    You can cancel your plan at any time.   About canceling a subscription Most subscriptions automatically renew unless you cancel them. Removing Notta app from your mobile phone or deleting Notta ac...

  • Contact Notta Support

    Having trouble using Notta? Before you contact Notta support, we recommend seeking the answer in the Help Center to your question.   If you’re still experiencing problems, reach out to our support ...