エリカ

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  • AI templates

    AI templates with enhanced editing capabilities are now released! In this article, you will learn how to generate an AI notes on Notta Web. *Moreover, Notta Enterprise customers now have the option...

  • How to translate the records on Notta?

    1. Open your record, tap the "Translate" icon   2. Read the note and tap "Continue" to translate.   Note: Translating will consume your transcribing minutes. And the translated text cannot be edit...

  • Can I get a receipt or invoice?

    ■ Notta Web(Credit card) 1. Go to your target workspace, then click [Settings]. 2. Click [Billing] → [Get invoice]. 3. Click [Get English Invoice], and you will be redirected to the Stripe portal. ...

  • I can’t import my audio files.

    If you fail to upload your file, please take the following troubleshooting steps before contacting the support team.   1. Are you on the recommended operating environment? ■ Windows    Google Chrom...

  • How to export transcripts and recordings on Notta App?

    1. Open your record, tap the"…" three-dot icon in the top right, then tap Export.         2. Choose to export the audio or text in different file formats.      

  • Do you offer 24/7 customer service?

    Sorry, we don’t provide 24/7 service at this moment. Need help? Please email support@notta.ai for further assistance and our customer support team will respond to you promptly during normal busines...

  • Why did my transcription request fail?

    Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...

  • Do you offer refunds?

    Although subscriptions are non-refundable, detailed information about refund policies may be subject to changes by the app store, you may check the below links:   Request a refund on Apple iTunes  ...

  • How can I cancel my subscription?

    You can cancel your plan at any time.   About canceling a subscription Most subscriptions automatically renew unless you cancel them. Removing Notta app from your mobile phone or deleting Notta ac...

  • How to contact support via email?

    Having trouble using Notta? Before you contact Notta support, we recommend seeking the answer in the Help Center to your question.   If you’re still experiencing problems, reach out to our support ...