Nottaサポート
Articles
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What happens if I didn’t use up my minutes?
1. No rollover to next month for the limited transcribing minutes. The expiry date is the same day of the month following the date of purchase or automatic renewal. Excess transcription time for th...
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Why did my transcription request fail?
Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...
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What browser does Notta support?
Notta works on Google Chrome, Microsoft Edge, Safari browsers. And we will consider supporting more browsers in the future.
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How to improve the translation of your transcript?
The quality of translation mainly depends on the transcription. So don't forget to proofread and revise your transcript before translating it. Note: Translating the transcript will consume your t...
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Can Notta identify different speakers if they speak at the same time?
If multiple people speak at the same time, the sounds will be recorded overlapping each other, resulting in erroneous recognition. Therefore, in free and lively meetings, even if you speak clearly,...
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What is the accuracy of transcription (voice recognition rate)?
Since recognition accuracy varies depending on the content of the meeting, the speaker, and the recording environment, it is difficult to make general statements. However, here is a rough estimate ...
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How to sync transcription data?
All transcription data is stored in the cloud, so any changes you make in the app version of Notta will be reflected in the web version of Notta. Similarly, all changes made in the web version of N...
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Didn’t receive a reward after participating in the in-app Refer & Earn?
Double-check with your friend about this: The reward is available in your account only when your friend signs up and log in to Notta via the exact link you shared. Still didn’t receive the reward...
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What is the "Refer & Earn" program on Notta?
This is a campaign where you can earn rewards by inviting your friends to come and explore Notta. In this article, you will learn how the referral program works on Notta. Contents What kind of ...
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My credit card isn't being accepted.
This is usually a result of one of these issues: 1. Entering the wrong card number or other payment information. Triple-check all your payment information. 2. Your card is not accepted by S...