Nottaサポート
Articles
-
Can I get a receipt or invoice?
■ Notta Web(Credit card) 1. Go to your target workspace, then click your profile image on top right corner→Settings→[Billing]. 2. Click [Get invoice]. 3. Click [Get English Invoice], and you wi...
-
Can I split the annual bill into monthly payments?
Sorry, splitting bills monthly is not available at this moment. The monthly plan is recommended if you need to pay each month.
-
How to export transcripts and recordings on Notta App?
1. Open your record, tap the"…" three-dot icon in the top right, then tap Export. 2. Choose to export the audio or text in different file formats.
-
I subscribed to Notta, but my account is still on a free plan, why?
This is usually a result of one of two issues: Check you are logging in the correct Notta account. Check whether the account you subscribe to Notta is the same as the one you are logging in to. ...
-
I can’t import my audio files.
If you fail to upload your file, please take the following troubleshooting steps before contacting the support team. 1. Are you on the recommended operating environment? ■ Windows Google Chrom...
-
Why did my transcription request fail?
Some likely reasons why Notta couldn't transcribe your audio including: Unstable network connection. You may change the network and try again. Didn’t get enough transcribing minutes. Please get...
-
Do you offer 24/7 customer service?
Sorry, we don’t provide 24/7 service at this moment. Need help? Please email support@notta.ai for further assistance and our customer support team will respond to you promptly during normal busines...
-
Do you offer refunds?
Although subscriptions are non-refundable, detailed information about refund policies may be subject to changes by the app store, you may check the below links: Request a refund on Apple iTunes ...
-
Cancel your Notta subscription
What you need to know about unsubscribing Most subscriptions automatically renew unless you cancel them. Removing the Notta app from your mobile phone or deleting your Notta account will not stop ...
-
How to contact support via email?
Having trouble using Notta? Before you contact Notta support, we recommend seeking the answer in the Help Center to your question. If you’re still experiencing problems, reach out to our support ...