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Troubleshooting

  • Troubleshooting checklist
  • How to retrieve record log information (record ID) for issue investigation?
  • Why am I seeing the "You’ve hit the limit for this feature" error?
  • What should I do if I get a "This account already exists" error in guest mode?
  • Why didn't I receive my verification code?
  • What should I do if the transcription progress is stuck?
  • "Need Admin Approval" when linking Microsoft account?
  • Why can't I see or click a button?
  • When I access the "Notta.ai" page from PC, the screen becomes blank and nothing is displayed, what should I do?
  • How to fix frequent "Page Unresponsive" errors?
  • What should I do if my calendar events don't sync?

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