If you are experiencing issues connecting your Zenchord 1 earbuds to the Notta App on your iPhone, follow the steps below to resolve the issue.
Important: Zenchord 1 earbuds and the charging case are recognized as separate devices by the Notta App. Make sure you are attempting to connect the earbuds (not just the case) when starting a recording or transcription.
1. Check the battery level of the case and the earbuds
Make sure both the charging case and the earbuds have enough battery.
- When you open the charging case, the indicator light on the case will flash blue if the battery is sufficient.
- The light will flash white if the battery is low — please charge before proceeding.
- When the earbuds are powered on and ready to pair, their indicator lights will also flash blue.
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2. Put both the case and earbuds into pairing mode
The blue flashing lights indicate that both the earbuds and the case have entered pairing mode.
- Wear the earbuds to ensure they are active.
- Wait for the Notta App to automatically detect the earbuds via Bluetooth (this is separate from detecting the charging case).
- If the earbuds do not appear in the Notta App, check your phone’s Bluetooth settings and ensure "Zenchord 1" is connected.
Note: The case may appear first in the Notta App. To record with the earbuds, you must also wait for the earbuds to show up as a separate device and connect them.
3. Confirm connection in the Notta App
- Open the Notta Mobile App.
- Go to the Mine tab and tap Smart devices.
- Make sure both the Zenchord 1 case and Zenchord 1 earbuds are shown in the list.
- Tap Connect next to the earbuds to enable recording.
4. Keep the Notta App running
Ensure the Notta App is not closed or force-quit during use. The app must remain open or running in the background to stay connected with Zenchord 1 devices.
5. Restart if the earbuds don’t show up
If the earbuds still aren’t found in the Notta App:
- Return them to the charging case and close the lid.
- Wait a few seconds, then open the case and wear the earbuds again.
- Restart the Notta App and check the Smart devices list.
6. Send in-app feedback (Attach logs)
Still not working? Send us a report directly:
- Open the Notta Mobile App > Mine > Send Feedback
- Make sure to select the related log file so our team can analyze the issue effectively.