This phenomenon may occur when temporary network instability or latency happens during the download process, causing the file retrieval from the server to be interrupted.
To resolve this, please try the following method:
- Perform a page refresh:
Click the refresh button (reload button) on your browser (Chrome, Safari, etc.), or press the F5 key on your keyboard (or Command + R on Mac) to completely reload the current page.
- Switch networks:
Please try switching your network environment, such as changing from Wi-Fi to mobile data, or switching to a different Wi-Fi connection, and then try again.
After trying the steps above, the download button should return to an active (clickable) state.
Please confirm your network connection is stable, and click the download button again.