Troubleshooting

Notta Service Troubleshooting

• How to reduce the size of Notta app?
• Why am I seeing the "You’ve hit the limit for this feature" error?
• Why can't I see or click a button?
• When I access the "Notta.ai" page from PC, the screen becomes blank and nothing is displayed, what should I do?
• How to fix frequent "Page Unresponsive" errors?

Account & Integration Troubleshooting

• Why did I receive an account cancellation notice on an active account?
• What should I do if I get a "This account already exists" error in guest mode?
• Why didn't I receive my verification code?
• "Need Admin Approval" when linking Microsoft account?

Transcription Troubleshooting

• Why is the Web meeting invitation URL displayed as "Invalid"?
• What should I do if the Notta Bot fails to auto-join a calendar event?
• Why can't I upload my file?
• What should I do if Notta Bot fails to join my Zoom meeting?
• What should I do if Notta Bot fails to join my Teams meeting?
• What should I do if the transcription progress is stuck?

See all 13 articles

File & Editing Troubleshooting

• What to do if the download button is grayed out?

Subscription & Billing Troubleshooting

• What should I do if the payment is completed but not reflected?
• Why can’t I get subscription information from Google Play?
• How to fix purchases not working on Google play?
• My credit card isn't being accepted.