This article answers common after-sales questions about Notta Memo, including returns, exchanges, shipping, warranty, and device unbinding. The available options may vary depending on where you purchased the device and your specific situation.
π Returns and Exchanges
Return and exchange conditions vary depending on where you purchased Notta Memo. Check the official policy for your purchase channel.
- For purchases from the Notta official store: Notta official store refund policy
- For purchases from Amazon: Amazon return and exchange policy
Note: Return and exchange requirements, procedures, and eligible periods may differ by purchase channel. Always check the policy of the store where you purchased the device.
π± Device Unbinding
In most cases, you can unbind Notta Memo from your own Notta account. For instructions, see the article below.
β "How to unbind your Notta Memo device?"
If you cannot unbind the device by yourself and need Notta Support to assist with remote unbinding, our support team will review your request first.
Information Required for Verification
To request remote unbinding, provide at least two of the following:
- Proof of purchase for Notta Memo
- Email address of the account currently bound to Notta Memo
- S/N number of the Notta Memo device
Note: If the information provided cannot verify your relationship with the Notta Memo device, we cannot unbind it for you.
π¦ Shipping
When shipped by Amazon, delivery is free. Orders are usually delivered within 1 to 2 business days.
Tip: Check your order history or shipping notification from the purchase channel for the latest delivery status and estimated arrival date.
π‘οΈ Warranty
Notta Memo comes with a one-year product warranty. The warranty period and applicable terms follow the laws and regulations of your country or region of residence.
Note: Warranty eligibility is determined after reviewing your proof of purchase and the condition of the product.