If you've already purchased a paid plan but your account still shows as Free Plan or you're being prompted to upgrade when using paid features, it may be due to your login account, selected workspace, or a temporary sync issue. Please check the following possible causes one by one. If the issue persists, feel free to contact the Notta support team for help.
Case 1: Incorrect login account
-
Check your login account
Please make sure that the Notta account you’re currently logged in with (email address / Apple ID / Google account) is the same one used at the time of purchase.
If the account is correct, please proceed to Case 2. -
Log in again with the correct account
Log out once and then log back in using the account you used to make the purchase.
After logging in, go to the Home page and check whether your paid plan is reflected.
Case 2: Incorrect workspace
-
Check your current workspace
Click the workspace name in the top right corner of the web version to open the workspace list. The plan associated with each workspace will be displayed under the workspace name.
Check whether the current workspace shows a paid plan or whether there is another workspace that has a paid plan.
If your current workspace shows a paid plan or if you only have one workspace, please proceed to Case 3. - Switch to the workspace with a paid plan
Click the workspace that has a paid plan to switch to it.
Case 3: Network or cache issue
- Refresh the page or restart the app
If you’re using the Notta web, refresh the page (press the F5 key).
If you're using the Notta app, close the app completely and then reopen it. - Check your network connection
Please ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data.
If the issue is not resolved
If the above steps do not resolve the issue, please refer to the article below and contact our support team: