Each email address can be linked to only one Notta account. All accounts — including guest ones — have a unique UID. Although guest mode doesn't require registration, it still functions as a separate account. Therefore, a registered email cannot be used again to bind a guest account.
If you encounter the message stating "This account already exists", when attempting to link an email in guest mode, it means that the email is already associated with an existing Notta account. In this case, please consider one of the following solutions:
Solution 1: Use a different email address
The simplest solution is to use a different email address that hasn't been registered with Notta to complete the guest account linking.
Solution 2: Delete the existing Notta account to free up the email address
If you still wish to use an email address that is already registered with Notta, you can delete the associated account to release the email. Once released, it can be used to link with your guest account.
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Log in to the existing Notta account
To keep your current device in guest mode, we recommend performing the following steps on a different device. Please log in to your Notta account using the target email address on a PC (Notta Web) or another mobile device.
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Export any important data
Deleting your account will permanently erase all associated data. Please export and save any transcription data or other content you wish to keep.
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Cancel any active subscriptions
If there is an active subscription on the account, please cancel it before deleting the account.
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Delete the account
Once data export and subscription cancellation are complete, proceed to delete the account.
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Complete the email binding in guest mode
After account deletion, return to your original device (still in guest mode) and enter the now-available email address to complete the binding.