If you are unable to upload files to Notta, there could be several reasons. This article outlines the main causes and provides countermeasures you can take to resolve the issue yourself.
Main reasons for file upload failure and countermeasures
If your file is not uploading successfully, please check the following points:
Notes:
- Supported formats: wav, mp3, m4a, caf, aiff, avi, rmvb, flv, mp4, mov, wmv, wma, webm, 3gp, ogg, mts
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File size and length limits:
Without speaker recognition
Audio files cannot exceed 5 hours in length or 1 GB in size.
Video files cannot exceed 5 hours in length or 10 GB in size.
With speaker recognition
Audio files cannot exceed 3 hours in length or 1 GB in size.
Video files cannot exceed 3 hours in length or 10 GB in size.
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Non-recommended operating environment
- Possible cause: It may not operate correctly if the recommended operating environment is not met.
- Countermeasure: Please review the recommended operating environment in this article. If you are using the mobile app version, please update to the latest version.
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File length or size does not meet requirements
- Possible cause: The length or size of the audio or video file you are trying to upload might exceed the limits of the general file requirements.
- Countermeasure: Please check the maximum file length and file size that Notta supports. You can try cutting unnecessary parts or splitting the file to meet the requirements.
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Unsupported file format or encoding format
- Possible cause: The file format may not be one that Notta supports for transcription, or even if it is a supported format (e.g., mp3, wav, mp4), the file might use a special encoding format that prevents processing.
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Countermeasure: First, please ensure your file is in a major format supported by Notta (e.g., mp3, wav, m4a, aac, flac, wma, mp4, avi, mov, etc.). If you suspect an issue with the format or encoding, please convert the file to a compatible format and then try uploading again.
Other general countermeasures
- Check your internet connection: Please ensure your internet connection is stable. Unstable connections can interrupt uploads.
- Restart browser or app: Clear your browser's cache or try a different browser, or restart/reinstall the Notta mobile app.
- Update Notta: Please ensure your Notta app is updated to the latest version.
If the problem persists after checking the above, please contact the Notta support team with detailed information about the situation.